The Enerfina Faq

This is the Enerfina FAQ. Reading this will help you to understand what Enerfina can do and the benefits that you can get from dealing with Enerfina

Who are Enerfina?

Enerfina is a wholly owned Irish company, consisting of a group of individuals with broad experience across Engineering, Information Technology, Finance & Marketing. As a management team, our focus is to drive efficiency into the Green Energy Marketplace so that we can deliver clear, tangible benefits to customers who want to install a clean, sustainable energy solution in their homes.
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How can Enerfina help me?

Customers are faced with a daunting list of choices and options with regards to Installers (1200+) and products (1100+). Enerfina will help you to very quickly cut through the options to find the one most appropriate to your needs. We will do this by:

  • Acting as a single point of contact for customers from first contact through to installation
  • Managing all payment and interaction with Installers and Suppliers
  • Protecting customer interests with strong contracts that will bind Installers and Suppliers to a successful installation
  • Acting as a single point of contact for customers after installation with maintenance and fuel supply schemes.

The customer may go through this process once or twice over a period of years. Enerfina will go through this process every day. We will help you to get the right solution for your home.
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What green technology solutions do Enerfina provide?

Enerfina provides assistance to customers who want to install (or simply learn more about) the following types of green energy solutions:

  • Solar Panels
  • Pellet Burners
  • Pellet Stoves
  • Heat Pumps
  • Rainwater Harvesters
  • Wind Turbines
  • Insulation
  • Underfloor Heating

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Sustainable Energy Ireland (SEI) - what do they do?

SEI is the Government body responsible for promoting the development of sustainable energy in Ireland. They are involved in a range of green initiatives that are described on their website (link available on the Home Page). SEI offer a range of grants to homeowners in their Greener Homes Scheme. Grants are available for certain products in the following categories.

  • Solar Panels
  • Pellet Burners
  • Pellet Stoves
  • Heat Pumps

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What does Enerfina do?

Enerfina will provide customers with straightforward and unbiased advice on green energy solutions available in the market. Our aim is to help our customer choose a suitable quality product, select an experienced installer in their area, and get a better value solution for their home. We will also work with our customer from product selection right through to installation, fuel supply and maintenance, managing the process on their behalf throughout. The tangible customer benefits offered by Enerfina include:

  • Lower cost green energy products - Enerfina will negotiate volume discounts with quality Suppliers and pass on savings to customers
  • Lower cost product installation - Enerfina will negotiate discounts with experienced and proven Installers in the customer's local area and, again, pass on savings
  • Lower cost product maintenance - Enerfina will consolidate maintenance contracts and work with Installers to offer our customers better value and coverage
  • Financing - we have agreed favourable terms with our Partner Bank for Enerfina customers
  • Guaranteed Fuel Supply - Enerfina customers who participate in our Fuel Pre-Pay Scheme will be guaranteed a reliable and cost effective supply of pellet fuel

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How much will Enerfina's services cost me?

The services offered by Enerfina will be FREE to customers.

Partners will pay service charges on the basis of volume business.

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How does the process work?

The Enerfina website will allow customers to investigate and size various green energy solutions for their homes. To develop a potential solution we need to ask basic information about your home and your location. Where Enerfina don’t already have an agreement in place with a proven Installer for the system selected by the customer, we will focus on concluding this agreement in an accelerated timescale, so as not to impact the customer’s installation schedule. Enerfina will store all customer solutions on our system for a period of time until we are instructed to move the process forward.

The 10 key steps in the process are:
1. We will arrange a site survey using one of our proven Installers once the customer has contracted with us and remitted funds to our account to cover site survey costs
2. On receipt of funds we will confirm contract arrangements with our proven Installer
3. The Installer will come to your home and confirm that the solution is appropriate (or not, depending on conditions)
4. If the solution is confirmed and the customer decides to continue then Enerfina will complete the SEI grant approval form
5. Only when the customer is approved by the SEI for a grant does the next stage of the process begin
6. Enerfina will execute contract clauses that bind the Installer and Supplier to agreed discounts
7. The customer remits the balance of the funds (at the discounted level)
8. Enerfina contractually confirms supply dates with the Supplier
9. Enerfina contractually confirms installation dates with the Installer and the customer
10. Enerfina pays the Supplier and Installer on successful installation and commissioning of the product

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